Refund policy

Every SantaPaws item is printed just for you after you order, so we don't accept returns or exchanges for change of mind, wrong size or wrong color. Please check our size guide before ordering, and email help@santapawsbandanas.com if you'd like help choosing.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, your choice. You don't need to send the item back.

Lost packages

If a package is marked delivered but you can't find it, contact us within 30 days and we'll help you file a claim with the carrier and work toward a solution.

Wrong address

If an order is returned because the shipping address was entered incorrectly, we can reship it once the new shipping cost is paid.

Cancellations

We can cancel an order only before it goes into production, usually within a few hours of ordering. Email us as soon as possible.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.